We want you to be completely satisfied with your purchase. If you are not entirely happy, we are here to help. According to Saudi consumer protection laws, you have the right to return or exchange items under specific conditions.
1. Returns Window
You have 2 days from the date you received your item to initiate a return or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
1. The item is unused, in its original condition, and in its original packaging with all tags attached.
2. You have the original invoice or order confirmation number.
3. The item is not one of the non-returnable goods listed below.
3. Non-Returnable Items
Per Saudi consumer regulations and health standards, the following items cannot be returned or exchanged unless they are defective or damaged upon arrival:
1. Perishable goods (e.g., food, flowers).
2. Customized or personalized products.
3. Intimate apparel, swimwear, cosmetics, and skincare products for hygiene reasons.
4. Digital products or software.
4. Return Process
To initiate a return:
1. Contact our customer service team at info@siastorehub.com with your order number and reason for the return with at least 3 pictures of product.
2. If your return is approved, you can drop off the item at Redbox near your location.
5. Shipping Costs for Returns
Defective or Incorrect Items: If you received a damaged, defective, or incorrect item, Sia store will bear the full cost of return shipping.
Customer Remorse / Change of Mind: If you are returning an item simply because you changed your mind, you will be responsible for paying your own return shipping costs. 30 SAR will be deducted from your refund for return shipping” OR “Return shipping costs are non-refundable”.
6. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and applied to your original method of payment within 7-14 business days.
Cash on Delivery (COD) Orders: Refunds for COD orders will be issued via coupon to your email which can be used for your next purchase without any expiry for that coupon.
7. Late or Missing Refunds
If you haven’t received a refund yet:
First, check your bank account again.
Contact your credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@siastorehub.com.
