Shipping & Delivery Policy
Thank you for shopping with Sia Store. We are dedicated to delivering your orders securely and efficiently across the Kingdom of Saudi Arabia.
1. Order Processing Times
- Daily Cut-off: Orders placed before 2:00 PM (AST) Sunday through Thursday are processed the same day.
- Weekend Processing: Orders placed after the cut-off time or during weekends (Friday and Saturday) and KSA public holidays will be processed on the next business day.
- Standard Handling: General order fulfillment takes 1 to 2 business days before dispatch from our warehouse.
2. Shipping Regions & Delivery Timelines
We deliver to all major cities, provinces, and remote areas across Saudi Arabia using reliable local courier networks (such as Aramex, SMSA, SPL, or Redbox and more). Customer can choose either to deliver on Doorstep or Pickup from nearest Redbox Locker.
| Delivery Zone | Estimated Timeline | Shipping Cost |
|---|---|---|
| Main Cities (Riyadh, Jeddah, Dammam, Khobar, Makkah, Medina) | 1 to 3 Business Days | 25 SAR Doorstep / 20 SAR Pickup |
| Other Regions & Remote Areas (e.g., Tabuk, Jazan, Najran, Ha’il) | 3 to 7 Business Days | 30 SAR Doorstep / 25 SAR Pickup |
3. Free Shipping Threshold
- Minimum Spend: Enjoy free standard shipping on all orders with a total value of 150 SAR or more.
- Automatic Application: The free shipping option will automatically apply at checkout once your cart meets the threshold.
4. Cash on Delivery (COD) Policy
- Availability: We offer Cash on Delivery as a payment option for most cities across KSA.
- COD Service Fee: An additional service charge of 15 SAR applies to all COD orders to cover courier collection fees.
- Fee Exemption: This service fee is non-refundable and does not count toward the free shipping threshold.
5. Order Tracking
- Tracking Number: Once your package is handed over to the courier, you will receive a shipping confirmation email or SMS containing a unique tracking link.
- Live Status: You can monitor your delivery live through the courier’s official tracking portal.
6. Address & Delivery Information
- National Address Requirements: To ensure seamless delivery, customers must provide a complete shipping address, including the National Address details (Building Number, Street Name, District, Postal Code, and City).
- Contact Number: A valid Saudi mobile number (+966) is strictly required so the delivery agent can coordinate the drop-off time via phone or WhatsApp.
7. Delivery Attempts & Failed Deliveries
- Max Attempts: Our courier partners will attempt delivery up to 3 times before returning the package to our fulfillment facility.
- Re-routing Fee: If a package is returned due to an incorrect address, missing contact details, or repeated failure to answer the courier, a re-shipping fee as mentioned above will apply to arrange a new delivery.
8. Damaged or Missing Shipments
- Inspection: Please inspect your package carefully upon arrival.
- Reporting Window: If your item arrives damaged or items are missing, contact our support team within 24 hours of delivery.
- Proof Required: Provide your order number along with clear photos or videos of the damaged packaging and product.
9. Contact Us
For any inquiries regarding your shipment, please reach out via our dedicated channels:
- Email: info@siastorehub.com
- WhatsApp / Phone: [Coming Soon]
- Operating Hours: Sunday to Thursday, 10:00 AM to 6:00 PM (AST)